SpinReelz Terms and Conditions

Welcome to SpinReelz Casino. These terms and conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of this document, you must not use our platform.

About Our Company

SpinReelz Casino is operated by Comentive LTD, a company registered in Belize (registration number 000047924), with its registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. We operate under a license issued by the Anguillan Financial Services Commission (FSC), Anguilla. Our website, spinreelz.com, was established to provide a safe and entertaining online gambling experience for players in eligible jurisdictions.

At Spin Reelz, we offer our services in English and accept players from the United Kingdom, Canada, Australia, Poland, Brazil, Turkey, Kazakhstan, Azerbaijan, Uzbekistan, Norway, Denmark, Czech Republic, Switzerland, Hungary and eurozone countries. We do not accept players from Afghanistan, Belarus, Bulgaria, Cote d'Ivoire, Costa Rica, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, North Korea, Russia, Spain, Ukraine (including Crimea), United Arab Emirates or the United States of America. Canada is restricted from accessing NYX games, and individual titles may carry additional regional restrictions.

Eligibility and Account Registration

To open an account with us, you must be of legal gambling age in your jurisdiction and capable of entering a binding legal agreement. We at SpinReelz require every player to provide accurate, current and complete information during registration. You agree that we may suspend or close your account if we discover false or misleading details.

• You must create only one account per person, household, device, address, phone number, IP address and payment method
• You must not use a VPN or any method to disguise your true location, as VPN use is not permitted on our platform
• You must keep your login credentials confidential and notify us immediately of any unauthorized access

Deposits and Withdrawals

Our SpinReelz platform accepts EUR, USD, GBP, PLN, CAD, AUD, NOK, BRL, TRY, KZT, AZN, UZS, DKK, CZK, CHF and HUF. The minimum deposit is EUR 20 or the equivalent amount in your chosen currency, and the exact figure for your selected method is displayed before you confirm payment. We accept deposits via bank cards, Apple Pay, Google Pay, SEPA, bank transfer and Interac.

Minimum withdrawal amounts vary by currency, starting from 40 EUR, 40 USD or 40 GBP, with corresponding thresholds in other supported currencies. Withdrawal limits apply per transaction (2000 EUR), per day (2000 EUR), per week (5000 EUR) and per month (15000 EUR), though VIP players may be exempted from these recurring limits. We at Spin Reelz reserve the right to pay amounts exceeding a payment system's limit in installments, and winnings over 15000 EUR may be split into monthly payments.

If your total bets since your last deposit remain below three times that deposit amount, we may charge transaction processing costs. Refund requests may carry a 15% commission deduction. Any currency conversion fees arising from deposits made in a non-registered currency are your responsibility.

Identity Verification

We are committed to responsible compliance and may request identity verification at any stage, including before processing a withdrawal. Your withdrawal will be held until verification is complete. We may ask for the following documents:

• A clear photo of your government-issued passport or ID card, front and back as separate images
• Proof of address, such as a utility bill or bank statement issued within the last three months, showing your full name and address
• Proof of deposit, such as a screenshot or bank statement, for every payment method used
• Video verification conducted in English, if requested

You must supply requested documents within two weeks of your withdrawal request, or your withdrawal will be cancelled. Withdrawal processing time begins once your documents are verified; the time to actually receive your funds depends on your chosen payment system.

Bonuses and Promotions

Our Spin Reelz welcome pack is advertised as 425% up to 5500 plus 525 free spins, spread across five deposits with individual terms, minimum deposits, maximum bets and maximum win caps for each stage. Here at SpinReelz, we also offer a Wednesday Bonus, Friday Live Reload, Weekend Reload and weekly cashback of up to 20%, each with its own conditions.

Free spins require x1 deposit wagering to unlock, and free spin winnings carry x35 wagering. Spins must be activated within 5 days and played in one game at the lowest stake. Bonus funds must be wagered within 5 days of activation. Only one deposit bonus may be active at a time, and bonuses cannot be stacked. The default maximum bet during bonus play is 10 EUR unless a specific promotion sets a lower cap.

Wagering contribution rates differ by game type: slots contribute 100%, buy feature games 50%, live roulette and blackjack 10%, instant win games 5%, while table games, scratch cards and other live games contribute 0%. Progressive jackpot slots, EGT titles, and named games including Book of Dead, Reactoonz and Thunderstruck I and II are excluded from bonus play. A bonus is forfeited if its linked balance falls to 0.05 EUR or below.

We limit one welcome package per person, device, address, phone number, IP address and payment method. We do not offer bonuses to players located in Russia or Sweden, and no welcome bonuses are available to players in Finland. No-deposit winnings are capped at 50 EUR, and registration-only bonuses are capped at 10 EUR.

VIP Program and Loyalty

Our VIP program at SpinReelz Casino rewards loyal players with exemption from standard withdrawal limits, access to a VIP first deposit bonus and a weekly VIP Reload available to loyalty level 3 and above. Loyalty points are earned through gameplay and reset annually. We monitor bonus-to-deposit ratios, and after eight deposits, if your total bonuses multiplied by 100 divided by total deposits exceeds 50%, we may temporarily remove your VIP status and withhold further bonuses until the ratio falls below this threshold.

Game Fairness and Providers

We work with reputable game providers including 1spin4win, Apparat, Avatar UX, Belatra, BGaming, Booming, BSG, Endorphina, Gamzix, iSoftBet, NetGame, PG Soft, Platipus, Spinomenal and many others, offering slots, live casino, instant games, bonus buy games, roulette, blackjack, baccarat, sic bo, casino hold'em, teen patti, bingo, scratch cards and crash games. Our live dealer tables are powered by providers such as Iconic21, Copacabana, Kagaming, Mascot and Tada Gaming.

Responsible Gambling

We encourage every player to gamble responsibly and provide tools to help you manage your activity, including deposit limits and self-exclusion options. If you feel your gambling is becoming problematic, please contact our support team for assistance.

Customer Support

Our support team is available 24/7 via live chat, and you may also reach us by email at [email protected]. We aim to resolve all inquiries promptly and professionally.

Amendments to These Terms

We reserve the right to amend these terms and conditions at any time. Continued use of our services after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.